Permanent Full Time
Customer Service, Information Technology
£0-0 per year
Job Title: Help Advisor
Location: Bournemouth (Occasional travel to client sites, as required)
Hours: 09:00am – 5:30pm (working times may differ)
This is an exciting opportunity for a self-motivated and dedicated individual to join a busy and friendly Customer Experience Team based in Bournemouth.
About the Role:
Your role will be interesting and varied and will include taking inbound phone calls, emails and tickets raised from the self-service portal by customers, who range from beginners to experienced “Super Administrators”.
This position involves supporting system usability questions through to troubleshooting complex technical issues. In addition, you will be assisting the Customer Success Managers with scoping customer requirements, whilst taking pride and personal responsibility for the timely and satisfactory resolution of those queries.
The Help team also work closely with the Learning Managers to support with ad-hoc training by delivering Webinars and producing helpful knowledgebase articles which are added to the Help Online Portal. This portal continually improves the Customer Experience by empowering customers to become experts and self-sufficient by offering a great 24/7 support resource.
Every day will be different and interesting working within this fast paced, challenging, and yet friendly environment.
It is important that you include a covering letter with your CV, detailing why you feel you are suitable for this position and highlighting all relevant experience.
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If you do not hear from us within 3 working days please assume your application has not been taken forward on this occasion. We may contact you in the future about other suitable positions.
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