Technical Call Handler
Permanent Full Time
Customer Service, Information Technology
£0-18000 per year
Job Title: Technical Call Handler
Job Type: Full Time, Permanent
Location: Poole, Dorset
Salary: £18k starting salary
Our client currently has an exciting opportunity for a Technical Call Handler to join their team in Poole. You will work on a full time permanent basis and will receive a competitive salary plus excellent benefits.
Part of your role will be to provide call handling and basic 1st line support to customers, ensuring to provide the highest level of customer service. Responsible for accurately logging new queries and updating existing queries, communicating with the rest of the Support Department to keep Support Analysts and customers up to date on the progress of tickets. You will be responsible for maintaining account and customer records within the CRM system.
Key Responsibilities will include:
Experience and Qualifications:
The role would suit someone who:
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